Privacy Policy - North Atlanta Injury Law PC

Last updated: September 8, 2026

North Atlanta Injury Law PC (“North Atlanta Injury Law,” “the Firm,” “we,” “us,” or “our”) respects the privacy of the people who visit our website, contact us about a possible case, and trust us with their legal matters. This Privacy Policy explains what information we collect through nailaw.com and our related communication tools, how we use and protect it, when we share it, and the choices and rights you have.

Please read this Policy together with our Terms of Use and Disclaimers, which contains the terms of our text-message program, our attorney advertising disclosures, and other terms that apply to your use of our website. If you have any questions about this Policy, contact us at https://nailaw.com/contact.

Please note: Contacting us through this website does not create an attorney-client relationship, and information you send through our website is not necessarily protected by the attorney-client privilege until we have agreed in writing to represent you. Please do not send confidential, highly sensitive, or time-sensitive information through our website forms. See “Confidentiality and Attorney-Client Communications” below.

1. Definitions

The following terms have the meanings below wherever they appear in this Policy, whether singular or plural:

Client Portal means the secure online portal we may make available to clients for reviewing case information and exchanging documents.
Cookies are small data files placed on your device by a website, used to operate the site, remember your choices, and understand how the site is used.
Device means any device used to access the Services, such as a computer, tablet, or mobile phone.
Personal Information means information that identifies, relates to, or can reasonably be linked to an identified or identifiable individual.
Service Provider means a third party that processes information on our behalf and under our instructions, such as our website host, our case management software provider, or our messaging platform.
Services means our website at nailaw.com, our online intake and contact forms, our Client Portal, and our email, telephone, and text-message communications with you.
Usage Data means information collected automatically when you use the Services, such as the pages you view and the time you spend on them.
You and your mean the individual accessing or using the Services.

2. Who We Are

North Atlanta Injury Law PC is a personal injury law firm with its office at 12610 Crabapple Road, Suite 201, Milton, Georgia 30004. We represent people injured in motor vehicle and commercial trucking collisions and in premises liability, product liability, nursing home negligence, and wrongful death matters. The Firm is responsible for the Personal Information described in this Policy.

3. What This Policy Covers

This Policy applies to information we collect through the Services. It does not apply to third-party websites we may link to.

Information we receive in the course of representing a client is also protected by the attorney-client privilege, the work-product doctrine, and our duty of confidentiality under the Georgia Rules of Professional Conduct, together with the terms of our written engagement agreement. Those obligations are broader and stricter than this Policy. Where they and this Policy differ, those obligations control.

4. Information We Collect

4.1 Information you give us

When you contact us, complete a form, speak with our staff, or become a client, we may collect:

Your name, mobile and other telephone numbers, email address, and mailing address (street, city, state, and ZIP code)
Your date of birth
Information about the incident — date, time, location, a description of what happened, police or incident report information, and the vehicles, premises, products, or parties involved
Information about your injuries and medical care, including records and bills you or your providers give us
Insurance information, including carriers, policy and claim numbers, and adjuster contact information
Employment, wage, and lost-income information
Information about other people relevant to your matter, such as witnesses, family members, and emergency contacts
The content of your communications with us, including form submissions, emails, letters, text messages, and voicemail
If you use our Client Portal, your account registration information and portal activity

We ask for only what we need. At the inquiry stage, that is usually just enough to reach you and to determine whether we may be able to help.

4.2 Information collected automatically

When you use the Services, we and our providers may automatically collect Usage Data, including your Device’s Internet Protocol (IP) address, browser type and version, operating system, device identifiers, the referring page, the pages of the Services you visit, the date and time of your visit, the time spent on those pages, and diagnostic data. When you use a mobile Device, this may also include the type of mobile Device, the mobile operating system, and the mobile browser you use.

4.3 Cookies and similar technologies

We and our providers use Cookies and similar technologies — including web beacons (also called clear GIFs, pixel tags, and single-pixel GIFs), tags, and scripts — to operate the Services, remember your choices, and understand how the Services are used. Session Cookies are deleted when you close your browser; persistent Cookies remain on your Device until they expire or you delete them. The categories we use are:

Necessary or essential Cookies (session) — required to deliver the Services, authenticate Client Portal users, and help protect against fraudulent use of accounts. Without these, the features you request cannot be provided.
Functionality Cookies (persistent) — remember choices you make, such as your acknowledgment of our cookie notice or information you have already entered in a form, so you do not have to enter it again.
Analytics Cookies (persistent) — help us understand how visitors find and use our website so we can improve it. These may be set by analytics providers acting as our Service Providers.

You can set your browser to refuse all or some Cookies, or to alert you when a Cookie is being sent. If you refuse Cookies, some parts of the Services may not work properly. Where an analytics or advertising provider offers its own opt-out, you may also use that.

5. How We Use Your Information

We use the information described above to:

Respond to your inquiry and evaluate whether we are able to represent you
Run the conflict-of-interest checks our professional obligations require
Provide legal services and communicate with you about your matter
Request, obtain, and review records — including medical, employment, insurance, and government records — under authorizations you sign
Communicate on your behalf with insurers, courts, opposing parties and their counsel, experts, medical providers, and others as your representation requires
Send you appointment reminders, deadline reminders, case status updates, requests for documents, and responses to your questions, by telephone, email, mail, or text message
Operate, secure, maintain, and improve the Services, including monitoring their use and diagnosing problems
Maintain our records and comply with our legal, ethical, and regulatory obligations, including the record-keeping requirements of the Georgia Rules of Professional Conduct
Account for and bill fees and case expenses, and administer settlements, liens, and disbursements
Detect, investigate, and prevent fraud, misuse, and security incidents, and to establish or defend legal claims
Carry out any other purpose we describe to you at the time you provide the information, with your consent

We do not use your information, or the phone number you give us, to market unrelated goods or services to you, and we do not send promotional text messages.

6. Text Messaging (SMS)

If you give us your mobile number and agree to receive text messages, you consent to receive non-marketing, case-related customer-care text messages from North Atlanta Injury Law PC. These may include appointment and deadline reminders, case status updates, requests for documents or information, and responses to questions you send us.

By opting in, you acknowledge and agree that:

Consent to receive text messages is not a condition of our representing you or of any purchase.
Message frequency varies depending on your matter and your needs.
Message and data rates may apply, according to your plan with your mobile carrier.
We do not send marketing or promotional text messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-message originator opt-in data and consent are not shared with any third party for any purpose other than delivering the messages you have asked for.
Wireless carriers are not liable for delayed or undelivered messages.
Text messaging is not a secure channel. Please do not send confidential or highly sensitive case information by text unless we have asked you to.

How to stop messages. You may withdraw your consent at any time by replying STOP — or QUIT, END, CANCEL, UNSUBSCRIBE, OPT OUT, or REVOKE — to any message. You may also withdraw consent by any other reasonable means, including by telling us by telephone, by email, or in writing through https://nailaw.com/contact. We will honor your request as soon as practicable, and in no event more than ten business days after we receive it. After you opt out, we may send you a single message confirming that you have been unsubscribed. For help, reply HELP or contact us at https://nailaw.com/contact.

Opting out of text messages does not end our representation and does not stop the telephone calls, emails, and letters we may need to send about your matter or to meet a deadline.

7. Confidentiality and Attorney-Client Communications

No attorney-client relationship is created by contacting us. An attorney-client relationship with the Firm begins only when you and the Firm have signed a written engagement agreement. Sending us a form, an email, a text message, or a voicemail, or speaking with our staff, does not by itself make us your lawyers.
Information sent before we are engaged may not be privileged. Please send only the information needed to reach you and to describe your situation generally. In limited circumstances, unsolicited information can prevent us from representing you — for example, if we already represent someone with an interest adverse to yours — so we limit our review of unsolicited information accordingly.
Email and text are not fully secure. Do not use them for confidential documents. Once we represent you, please use the Client Portal or contact us to arrange secure delivery.
Once we represent you, our communications are protected by the attorney-client privilege and by our duty of confidentiality under the Georgia Rules of Professional Conduct. Those duties are broader than this Policy and continue after your matter closes.

8. Medical and Other Sensitive Information

Personal injury representation necessarily involves sensitive information — medical records, diagnoses, treatment notes and bills, and sometimes mental health, substance use, or other especially sensitive records. We collect this information only as needed to evaluate and pursue your claim, we obtain it under written authorizations you sign, and we disclose it only as your representation requires or the law compels. That can include disclosure to insurers and adjusters, opposing parties and their counsel, courts, mediators and arbitrators, experts and consultants, medical providers, and lien holders, and disclosure in pleadings, discovery responses, and settlement submissions.

The Firm is not a HIPAA-covered entity. Where we receive protected health information under a HIPAA authorization, a qualified protective order, or a business associate arrangement, we handle it consistent with that authorization, order, or agreement. We do not use your medical information for marketing, and we do not sell it.

9. When We Share Information

We share Personal Information only in the following circumstances:

With Service Providers. Our website host, case management and document storage providers, electronic signature provider, telephone and messaging platform, email provider, and analytics provider may process information on our behalf. They are bound by contract to use it only to provide services to us and to protect it.
With participants in your matter. As your representation requires and as our ethical duties permit, we communicate with insurers and adjusters, opposing parties and their counsel, courts and court reporters, mediators and arbitrators, experts, consultants, investigators, record retrieval services, medical providers, and lien holders.
With co-counsel or referral counsel. Only where you have consented as the Georgia Rules of Professional Conduct require.
Where the law or our professional obligations require or permit. For example, in response to a subpoena, court order, or valid request from a public authority; to comply with a legal obligation; to establish or defend a legal claim; or as the Georgia Rules of Professional Conduct otherwise permit or require.
To protect rights and safety. Where we reasonably believe disclosure is necessary to investigate suspected wrongdoing involving the Services, to protect the Firm’s rights or property, to protect the personal safety of any person, or to protect against legal liability.
In connection with a change in the Firm. If the Firm merges with another firm, dissolves, or transfers its practice, client files may be transferred, but only as the Georgia Rules of Professional Conduct allow and with notice to the affected clients.
With your consent, for any other purpose you approve.

We do not share your information with affiliates, business partners, or other third parties so that they can market to you, and the Services do not include public areas where your information would be visible to other users.

10. We Do Not Sell Your Information

We do not sell, rent, or trade your Personal Information. We do not disclose it for cross-context behavioral advertising in exchange for money or other value, and we do not disclose mobile phone numbers or text-messaging consent data to third parties for marketing purposes.

11. How Long We Keep Information

We keep information for as long as we need it for the purposes described in this Policy and for as long as our legal, ethical, and professional obligations require.

Client files are retained under the Firm’s file retention policy, which reflects the record-keeping requirements of the Georgia Rules of Professional Conduct and the nature of the matter. Files involving a minor are generally kept longer, because a minor’s claim may remain viable for years after the incident.
Inquiries that do not become matters are kept for a shorter period — long enough to maintain our conflict-of-interest records and to document that we declined the matter.
Usage Data is generally kept for a shorter period, except where it is needed to protect the security or functionality of the Services or where the law requires us to keep it longer.

When we no longer need information, we dispose of it securely.

12. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect Personal Information against unauthorized access, use, alteration, and disclosure. These include access controls and unique credentials, encryption of website and Client Portal traffic in transit, review of the security practices of our Service Providers, and training our staff on client confidentiality.

No website, email system, or method of electronic transmission or storage is completely secure. While we work to protect your information using commercially reasonable means, we cannot guarantee its absolute security. If unencrypted personal information is compromised in a security breach, we will provide notice as Georgia law and any other applicable law require.

13. Your Choices and Privacy Rights

You may ask us to:

Confirm whether we hold Personal Information about you, and give you access to it
Provide a copy of the Personal Information you gave us, in a portable format where practicable
Correct inaccurate Personal Information
Delete Personal Information we hold about you

You may also stop our text messages at any time as described in Section 6, unsubscribe from any non-essential email using the link in the message, manage Cookies through your browser, and update your own information in the Client Portal if you have an account.

How to make a request. Submit your request through https://nailaw.com/contact and write “Privacy Request” in your message so we route it correctly. We will take reasonable steps to verify your identity before we act, and we may ask for additional information for that purpose. We will respond within 45 days, and will tell you if we need up to 45 additional days. We do not charge for responding, unless a request is excessive or repetitive. If we deny your request, we will explain why, and you may appeal by replying to our response; we will decide appeals within 60 days. We will not deny you services, or treat you differently, because you exercised these rights. An authorized agent may submit a request on your behalf with proof of authorization.

Limits that apply because we are a law firm: We cannot delete or alter records we are required to keep under our professional obligations, court rules, a litigation hold, or an ongoing matter, and we cannot disclose information where doing so would breach the attorney-client privilege, the work-product doctrine, or our duty of confidentiality to another client. Where we cannot honor part of a request for one of these reasons, we will tell you which part and why.

14. Visitors From Other States

Our office is in Georgia and we handle Georgia matters, but our website is publicly accessible. Georgia and a number of other states — including California, Colorado, Connecticut, Texas, and Virginia, among others — have enacted consumer privacy statutes that give residents rights similar to those described in Section 13. Whether any particular statute applies to a firm of our size depends on thresholds written into each law.

Rather than sort that out visitor by visitor, we extend the rights described in Section 13 to everyone who contacts us, wherever you live, subject to the professional-obligation limits noted there.

If you are a California resident, please also note: we do not sell Personal Information; we do not share it for cross-context behavioral advertising; we do not use or disclose sensitive personal information for purposes that would give you a right to limit that use; and we will not discriminate against you for exercising your privacy rights.

15. Children’s Privacy

The Services are not directed to children under 13, and we do not knowingly collect Personal Information from children under 13 through the Services. If you are a parent or guardian and believe your child has provided us information through the Services, please contact us and we will delete it, subject to any legal obligation we have to retain it.

We do represent injured minors. In those matters we work with the child’s parent or legal guardian, who provides the information we need and gives consent on the child’s behalf. Information about a minor client is handled under this Policy and under our confidentiality obligations.

16. Other Websites and Services

The Services may contain links to websites we do not operate. If you follow a link to a third-party site, you are subject to that site’s terms and privacy policy, and we recommend that you review them. We have no control over, and assume no responsibility for, the content or privacy practices of any third-party site or service.

Our Client Portal is provided by a third-party vendor on our behalf. Your use of the portal is subject to this Policy and may also be subject to the vendor’s terms.

17. Transfer and Storage of Information

We and our Service Providers store and process information on systems located in the United States. If you contact us from outside the United States, you understand that your information will be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction. We take reasonable steps to see that your information is treated securely and consistently with this Policy wherever it is processed.

18. Do Not Track and Opt-Out Preference Signals

Some browsers offer a “Do Not Track” setting. There is no common industry standard for responding to it, and our website does not currently respond to Do Not Track signals. Because we do not sell Personal Information or use it for targeted advertising, there is nothing to opt out of through an opt-out preference signal such as Global Privacy Control. If that changes, we will update this Policy and honor those signals.

19. Changes to This Policy

We may update this Policy from time to time. We will post the updated Policy on this page and change the “Last updated” date at the top. If we make a material change, we will provide a prominent notice on our website before the change takes effect and, where we have your email address and the change affects you, we will notify you by email. Changes take effect when posted, and your continued use of the Services after that means you accept them. Please review this Policy periodically.

20. How to Contact Us

If you have questions, requests, or concerns about this Policy or about how we handle your information, please contact us through the contact page on our website: https://nailaw.com/contact. Please write “Privacy Request” in your message if you are exercising one of the rights described in Section 13.

This website and this Privacy Policy are provided for general informational purposes and may constitute attorney advertising under the Georgia Rules of Professional Conduct. Nothing on our website is legal advice, and prior results do not guarantee or predict a similar outcome in any other matter.